Fandango.com, the 500 error, CHARGED 4 TIMES ON CREDIT CARD, Great customer service!

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Konojo

Get your OWN Ton-Ton!!! Joined: August 7, 2007 Status: Offline Posts: 578 Rep:

Fandango.com, the 500 error, CHARGED 4 TIMES ON CREDIT CARD, Great customer service!

Fri Sep 21, 2007 9:40:30 PM #41430 Perm Link

Last night i went to go see the FullMetal Alchemist movie with my lady friend(doesnt like anime but she was still willing to see it), which was freaking awseome by the way, and before we went to go see it I ordered the tickets online from fandango. i ended up being charged 4 TIMES!! Yes 4!!! thats 2 tickets for $22 multiplied by 4 which gives you $88 dollars! Mind you i didnt realize the the "500 error that kept popping up when i was ordering, played a great role in it. I later found out that their server was down, which in turn charged my account 4 times since I tried to get confirmation code 4 times! In the end I called the customer service people, who were VERY VERY nice and they fixed everything out for me I got 6 tickets that i didnt use but I also got my $66 dollars back! Hassle free! Thats what i call great customer service!

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Aron Schatz

2014: Year of change. Joined: August 3, 2001 Status: Offline Posts: 10753 Rep:

Re: Fandango.com, the 500 error, CHARGED 4 TIMES ON CREDIT CARD, Great customer service!

Sat Sep 22, 2007 6:55:48 AM #41436 Perm Link

In response to Konojo #41430

Actually, that's bad coding.

They should have caught the error and refunded your money without you calling.

2014 is going to be a good year. More content, more streamlining. Be a part of history!

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Konojo

Get your OWN Ton-Ton!!! Joined: August 7, 2007 Status: Offline Posts: 578 Rep:

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Sat Sep 22, 2007 8:39:49 PM #41459 Perm Link

True but i "Cant have my cake and eat it too".

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tater03 Joined: January 25, 2007 Status: Offline Posts: 373 Rep:

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Sun Sep 23, 2007 12:11:06 PM #41480 Perm Link

In response to Konojo #41459

I hate when things like that happen. Especially when it is an online place only because sometimes it is harder to get someone at customer service. Or at least a live person that is.

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ninikins Joined: April 29, 2007 Status: Offline Posts: 60 Rep:

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Sun Sep 23, 2007 4:15:38 PM #41491 Perm Link

Ergh, you're lucky! Most companies would hassle you to death. Can't complain!

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3plus3 Joined: September 14, 2007 Status: Offline Posts: 86 Rep:

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Mon Sep 24, 2007 5:27:46 AM #41509 Perm Link

You are lucky! It is great that they refunded your money with no problem. I haven't been so lucky with some companies before.

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PropellerHed