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The upcoming Xbox LIVE update has essentially broken some consoles. In a small number of consoles, it's made some retail discs unreadable and Microsoft is proactively contacting users with the problem with an offer to replace the consoles. The update supports a new disk format.
I was actually a part of the Beta for this and I encountered a major problem. Microsoft handled it pretty well. I was contacted by phone to get all of the details and the issue was worked out pretty quickly. The only reason I mention it is because I'm sure Microsoft is facing a bit of criticism for this, but in my experience, they've handled things the best they can.
http://xbox360.ign.com/articles/116/1168986p1.html
Update: Major Nelson says that this problem has nothing to do with what was tested in the recent Beta.
http://majornelson.com/2011/05/18/clearing-up-some-confusion/
The upcoming Xbox LIVE update has essentially broken some consoles. In a small number of consoles, it's made some retail discs unreadable and Microsoft is proactively contacting users with the problem with an offer to replace the consoles. The update supports a new disk format.
I was actually a part of the Beta for this and I encountered a major problem. Microsoft handled it pretty well. I was contacted by phone to get all of the details and the issue was worked out pretty quickly. The only reason I mention it is because I'm sure Microsoft is facing a bit of criticism for this, but in my experience, they've handled things the best they can.
Quote
It appears that the new Xbox LIVE update, which will introduce support for the new XGD3 disk format, might prevent a very small number of Xbox 360 owners from playing retail game discs.
The XGD3 format will allow for additional storage space on a game disc, and will provide additional levels of copy production.
The Xbox LIVE Spring update will be rolled out between May 19 to May 30.
http://xbox360.ign.com/articles/116/1168986p1.html
Update: Major Nelson says that this problem has nothing to do with what was tested in the recent Beta.
http://majornelson.com/2011/05/18/clearing-up-some-confusion/